Support

 

         
         

 

Dear Valued Customer,

At j5create we take pride in our customer support. For your convenience, we offer several support options for you to choose from. You can call us and speak with one of our knowledgeable customer support representatives, e-mail us, engage in a live chat online with one of our support representatives, or submit a ticket. Our goal is to meet your support needs and to make sure you are completely satisfied with our products. Our US based technical support team is available from 10AM-6PM EST.

Customer / Technical Support: 888-988-0488
Technical Support Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Submit a Ticket: Click here

- The j5create Support Team
   


USB Display Adapters - JUA2xx & 3xx Series

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JUA190 - USB 2.0 VGA Display Adapter

Operating Systems:Windows 8.1 / 8 / 7/ Vista / XP
Current Driver Versions - Windows: V14.01.0328.3179




 

JUA210 - USB 2.0 VGA Display Adapter

Operating Systems:Windows 8.1 / 8 / 7/ Vista / XP -- Mac OS X 10.6 / 10.7 / 10.8 / 10.9
Current Driver Versions - Windows: V14.01.0328.3179 -- Mac: MAC: V1.0b09




 

JUA230 - USB 2.0 DVI Display Adapter

Operating Systems:Windows 8.1 / 8 / 7/ Vista / XP -- Mac OS X 10.6 / 10.7 / 10.8 / 10.9
Current Driver Versions - Windows: V14.01.0328.3179 -- Mac: MAC: V1.0b09




 

JUA250 - USB 2.0 HDMI Display Adapter

Operating Systems:Windows 8.1 / 8 / 7/ Vista / XP -- Mac OS X 10.6 / 10.7 / 10.8 / 10.9
Current Driver Versions - Windows: V14.01.0328.3179 -- Mac: MAC: V1.0b09




 

JUA310 - USB 3.0 VGA Display Adapter

Operating Systems:Windows 8.1 / 8 / 7/ XP -- Mac OS X 10.6 / 10.7 / 10.8 / 10.9
Current Driver Versions - Windows: V14.01.0328.3179 -- Mac: MAC: V1.0b15a




 

JUA330 - USB 3.0 DVI Display Adapter

Operating Systems:Windows 8.1 / 8 / 7/ XP -- Mac OS X 10.6 / 10.7 / 10.8 / 10.9
Current Driver Versions - Windows: V14.01.0328.3179 -- Mac: MAC: V1.0b15a




 

JUA350 - USB 3.0 HDMI Display Adapter

Operating Systems:Windows 8.1 / 8 / 7/ XP -- Mac OS X 10.6 / 10.7 / 10.8 / 10.9
Current Driver Versions - Windows: V14.01.0328.3179 -- Mac: MAC: V1.0b15a



 

 

JUA370 - USB 3.0 Multi-Adapter VGA & Gigabit Ethernet

Operating Systems:Windows 8.1 / 8 / 7/ XP -- Mac OS X 10.6 / 10.7 / 10.8 / 10.9
Current Driver Versions -
Windows: V14.01.0328.3192 -- For Mac 10.6-10.8: V1.0b15a-1.6.0 / For Mac 10.9 V1.0b15a-1.0.0

 

 

JUH410 USB 3.0 VGA & 3-Port HUB

Operating Systems:Windows 8.1 / 8 / 7/ XP -- Mac OS X 10.6 / 10.7 / 10.8 / 10.9
Current Driver Versions - Windows: V14.01.0328.3179 -- For Mac V1.0b15a

 

 

JUH450 USB 3.0 HDMI & 3-Port HUB

Operating Systems:Windows 8.1 / 8 / 7/ XP -- Mac OS X 10.6 / 10.7 / 10.8 / 10.9
Current Driver Versions - Windows: V14.01.0328.3179 -- For Mac V1.0b15a

 



Docking Stations - Ultra Station, Wormhole Station & Newport Station

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JUD500 Ultra Station

Operating Systems:Windows 8.1 / 8 / 7/ XP -- Mac OS X 10.6 / 10.7 / 10.8 / 10.9
Current Driver Versions - Windows: V14.01.0328.3185 -- Mac: V1.0b15a



Current Driver Versions - Windows: V1.0.1162.85 -- Mac: V1.0.1162.85



 

JUH320v2 Wormhole Station

Operating Systems:Windows 8.1 / 8 / 7/ Vista / XP -- Mac OS X 10.6 / 10.7 / 10.8 / 10.9
Current Driver Versions - Windows: V1.0.1107.62 -- Mac: V1.0.1107.62




 

JUD200 Newport Station

Operating Systems:Windows 8.1 / 8 / 7/ Vista / XP -- Mac OS X 10.6 / 10.7 / 10.8 /10.9
Current Driver Versions - Windows: V14.01.0328.3185 -- Mac: V1.0b09





Wormhole Switches

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Wormhole Switch JUC700 - Windows

Operating Systems:Windows 8.1 / 8 / 7/ XP
Current Driver Versions - Windows: V14.01.0328.3186




 

Wormhole Switch JUC400 - Windows & Mac

Operating Systems:Windows 8.1 / 8 / 7/ Vista / XP -- Mac OS X 10.6 / 10.7 / 10.8 / 10.9
Current Driver Versions - Windows: V1.0.1107.62 -- Mac: V1.0.1107.62




 

Wormhole Switch JUC100 - Windows & Android

Operating Systems:Windows 8.1 / 8 / 7/ Vista / XP
Current Driver Versions - Windows: V1.0.1027.34





Android Accessories

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Android Mirror JUC600

Operating Systems:Windows 8.1 / 8 / 7/ Vista / XP
Current Driver Versions - Windows: V14.01.0124
Check Android Mirror Compatibility List Here!



 

Android Mirror JUC610

Operating Systems:Windows 8.1 / 8 / 7/ Vista / XP
Current Driver Versions - Windows: V14.01.0124
Check Android Mirror Compatibility List Here!






USB HUB

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USB 3.0 4-port Mini Hub JUH340

Operating Systems:Windows 8.1 / 8 / 7/ Vista / XP -- Mac OS X 10.6 / 10.7 / 10.8 / 10.9







USB Ethernet Adapter

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USB 3.0 Gigabit LAN JUE130

Operating Systems:Windows 8.1 / 8 / 7/ Vista / XP -- Mac OS X 10.6 / 10.7 / 10.8 / 10.9-- Linux
Current Driver Versions - Windows: V13.02.0813.0194-- Mac: V2.0.0 -- Linux: V1.9.0




 

USB 2.0 Ethernet LAN JUE120 / JUE125

Operating Systems:Windows 8.1 / 8 / 7/ Vista / XP -- Mac OS X 10.6 / 10.7 / 10.8 / 10.9-- Linux
Current Driver Versions - Windows: V13.02.0813.0194-- Mac: V2.0.0 -- Linux: V4.12.0


 

JUH470 USB 3.0 Gigabit Ethernet & 3-Port HUB

Operating Systems:Windows 8.1 / 8 / 7/ XP -- Mac OS X 10.6 / 10.7 / 10.8 / 10.9
Current Driver Versions - Windows: V13.02.0813.0194-- Mac: V2.0.0





 

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